Orders placed after 3:00pm EST do not process until the next business day.
Orders received on the weekend (Friday after 3:00pm EST, Saturday & Sunday) will not be processed until Monday afternoon.
Please note: If a package is lost or damaged within transit we will reship it at no additional cost. However, if it is lost in transit, your package can only be reshipped, not refunded.
Once an item is scanned and updated as DELIVERED within the United States (USA) or military base, it is considered delivered and we are not going to consider it for a free reshipment.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Any item not in its original condition or damaged for reasons not due to our error, a refund will not be given. Any item that is returned more than 30 days after delivery, a refund will not be given.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.